Employment

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• Lead Design Office Hours sessions to accelerate product development across Engineering Research organization.
• Rearchitected database and file storage for our qualitative video platform enabling customer-managed encryption, resulting in enhanced security compliance and allowing for significant increase in the number of customers who can utilize the products.

Qualitative Video Platform

• Lead a team of 4 engineers to build a comprehensive suite of qualitative video research products from the ground up.
• Created custom video playback controls and online video editor for analysis, clipping, editing, and assembling highlight reels with high accessibility and performance.
• Developed in-house solutions for video processing, storage, editing, and streaming with a high focus on cost efficiency, resulting in an extremely profitable product (99%+ profit margin in some cases) that has driven many millions of dollars in revenue.
• Developed migration tools designed to help Qualtrics win customers and migrate them from competitors.

Legacy Product Transformation

• Through targeted quarterly analysis and investments over 3 years, reduced customer issues by 50%, increased usage by 3000%, and decreased issue rate by 90%.
• Added necessary metrics and tracking on product usage to guide improvements.

Subject Matter Expert

• Act as subject matter expert across Qualtrics research organization for AWS, and internal load balancing tools, assisting teams and individuals with architecture, best practices, and training.

Qualtrics Survey Engine

• Helped develop the new Qualtrics Survey Engine, to replace the legacy engine.
• Created new hub-spoke architecture for the Survey Engine, allowing surveys to be delivered from any spoke datacenter worldwide.
• Successfully increased reliability (100% uptime some quarters), faster delivery through worldwide distribution, and larger scale (10M+ respondents per day).
• Primary developer responsible for the final deprecation of the legacy Survey Engine.

Qualtrics Survey Engine

• Responsible for testing & validating the UI & Backend of the legacy Qualtrics Survey Engine and it's migration to the new Survey Engine.
• Developed framework to enable the creation of E2E tests for the Survey Engine to validate features & survey compatibility between both engines.

Creating applications for the iOS app store. Designed, developed, maintained by me.

• Plantir: Application for tracking & scheduling tasks for plant owners
• Coffee Snob Stickers: iMessage sticker app featuring coffee equipment